Campsite FAQ

Frequently Asked Questions


General Questions

  • Can I make a booking online?

    Yes. Follow this link to our booking page, below. You can also create an account making it easier when you book again.


    Book Here

  • What type of payment methods do you accept?

    We accept all major debit and credit cards.

  • Do you have a map of the campsite?

    Yes we do! You can view it HERE.

  • Where is your main office/reception?

    When you arrive for your stay with us please report to the reception which is located at no.3 Silverburn Cottage. For anyone who uses What3Words, you can find our reception at ///campus.stuffy.urge

  • Do you have shower facilities?

    Yes, we have brand new toilet & shower facilities on site with 3 separate units including one disabled accessible.

  • Can we invite guests during the day?

    Silverburn Campsite and the wider Park is intended as a place for guests & the local community alike to relax and enjoy nature. To avoid over-crowding and noise each booking can have a maximum of 2 guests to visit during the day. All non-campsite residents should leave by 10pm.

  • Can we play music on site?

    You can play music but we ask that you keep it low in order to respect your neighbours. There should be NO MUSIC at all during quiet hours; 10pm onwards.

  • What are your check-in & check-out times?

    Check-in is between 2pm-4pm (2pm - 3:30pm in low season).  If you think you are going to arrive after 4pm, please refer to the 'pre-arrival' email you will recieve 2 days before booking for details.  Check-out is 11am for our eco-pods, and 12 noon for campervan and tent pitches. 

  • Is the campsite staffed 24 hours?

    No, but we provide access by emergency telephone to a member of staff 24/7.

  • Do you have entertainment?

    No. We're not a holiday park, our aim is to provide a space where you can enjoy the view and nature at its best. Occasionally we have events based in the park and will advertise these through our website and social media pages.

  • Is the campsite accessible for people with restricted mobility?

    We are working towards making the campsite fully accessible.  We have one wheelchair-accessible pod, Broc, and our toilet and shower block has a wheelchair-accessible unit plus a wheelchair-friendly ramp.  There is no vehicular access within the campsite perimeter, but we do have one disabled parking space just next to the main campsite gate, around 20m from the wheelchair-friendly pod.  We are still working on making the main campsite path wheelchair-friendly so please bear with us while we get this done.  Please contact us if you require any additional information - 01333 422418.

  • Can I arrive after 5pm without a booking?

    Campervans and tent campers are welcome to turn up after 5pm and see if we have any availability - we display this each evening from 5pm on the front door of reception at Cottage No 3 in the park – but obviously there are no guarantees! If you do take a pitch, please make payment in the morning at reception. Our eco-pods must be booked in advance.

  • Can we park on our pitch?

    I'm afraid there is no vehicle access on to the campsite itself. We do however have a dedicated tent parking area just next to the tent pitches. Guests in pods are asked to unload at the designated drop off point and then return their vehicle to the main car park.

  • Do you accept Vehicles with roof-tents?

    Yes we do. We ask you book a campervan pitch for these typs of vehicles.


Eco Pod Questions

  • How many people can each pod sleep?

    Our pods can sleep up to four people. Each pod has a standard double bed, and a sofa bed which pulls down into a small double.

  • What is included in the pod / What do I need to bring?

    Our Eco pods are equipped with:

    • Double bed
    • Sofa bed
    • 2 reading lights
    • Kettle
    • Microwave
    • Mini fridge
    • Electric heater

    You will need to bring everything else, including your own crockery, cutlery & bedding. Think camping but without having to pack (or pitch) the tent!

  • Can we bring our dog?

    Yes, we are a dog-friendly site. Currently though we only have 1 dog-friendly eco-pod which is named "Sionnach". Please make sure to book this pod if you are planning on bringing your dog.


    Please note: There is a £10 fee for dogs which must be selected in "add-ons" when booking.

  • Do you offer bedding?

    No, sorry, not at this time. All pods will have a mattress protector, but please bring your own bedding and pillows.

  • Can I park my car next to our pod?

    No, sorry - cars are not permitted on the camping ground but you are welcome to unload by the site and then return the car to the main car park.

  • How many eco pods do you have?

    We currently have 3 Eco Pods, we hope to increase our numbers over time.

  • What are your check-in & check-out times?

    Check-in is between 2pm-4pm (2pm - 3:30pm in low season). If you think you are going to arrive after 4pm, please refer to the 'pre-arrival' email you will recieve 2 days before booking for details.  Check-out is 11am!

  • Are your eco-pods wheelchair-accessible?

    One of our pods is wheelchair-accessible; it is slightly wider overall and has a wheelchair-friendly ramp for access.  There is no vehicle access inside the campsite perimeter, but we do have one space for disabled parking next to the main gate, about 20 metres from the pod.  Please be aware that we are still working on making the main path through the campsite wheelchair-friendly - we hope to have this done very soon.  Please select 'Broc' when booking.

  • Can I smoke in the eco-pods?

    No, smoking is prohibited in the pods.


Campervan & Motorhome Questions

  • How many pitches do you have?

    We have four pitches for campervans each with electric hook-up as standard. Our pitches are gravel standing surrounded by grass.

  • What is the maximum size of vehicle you can take?

    All of our pitches have a maximum wheel-base of 6.5m. Pitches 1 & 3 have a maximum overall length of 7.5m while pitches 2 & 4 are 8.5m.

  • Do you have facilities to dispose of waste water?

    Yes, we offer black and grey water disposal facilities, although please note we do not have a driveover facility.  

  • Are there toilets in the campervan area?

    No, the toilets are a short walk (approx 100m) on the other side of the flax mill site.

  • Can we bring our touring caravan?

    No, sorry - we do not hold a licence to have caravans on our site. Check back for any future developments on this front.

  • What are your check-in & check-out times?

    Check-in is between 2pm-4pm (2pm - 3:30pm in low season). If you think you are going to arrive after 4pm, please refer to the 'pre-arrival' email you will recieve 2 days before booking for details. Check-out is 12noon!

  • Can we put up our awning?

    Yes!  There is plenty of space for awnings.  We would ask that you only use space on one side of your vehicle however, to ensure you are not encroaching too much on neighbours.

  • Do you accept cars with roof tents?

    Yes we do, only on our Campervan Pitches :)


Camping Questions

  • What size are your tent pitches?

    Our tent pitches are 6x6m, and all run adjacent to one another. If your tent cannot fit within these parameters, you are required to book two pitches adjacent to one another please. To do this, please enter your booking for one pitch, then you will be asked if you wish to make another booking. Simply click 'yes' and you can book the second pitch.

  • Do you have pitches with electrical hook-up?

    Yes, we have electric hook-up points available for tent pitches 1-4.

  • Can I park my car next to my pitch?

    No, sorry - cars are not permitted on the camping ground HOWEVER we do have a dedicated tent parking area very close to the tent pitches and wheelbarrows to help with your supplies.

  • Can I have a BBQ at my pitch?

    Yes, we don't mind, as long as you don't damage our grass so please make sure to keep your disposable BBQ's raised off the ground.

  • Can I bring my dog?

    Yes, we are a dog friendly site. Just be sure to pick up after them :)

  • What are your check-in & check-out times?

    Check-in is between 2pm-4pm (2pm - 3:30pm in low season). If you think you are going to arrive after 4pm, please refer to the 'pre-arrival' email you will recieve 2 days before booking for details. Check-out is 12 noon for tent pitches.

  • Can I pitch more than one tent on my pitch?

    No, sorry, our policy is one tent per pitch, to help avoid large groups and overcrowding.  Please book adjacent pitches if you are coming with friends.  To do this, first check availability for two adjacent pitch numbers.  Then book the first pitch in the system; just before you come to the payment stage you will be asked if you'd like to make another booking. Simply click 'yes' here and add your second pitch into the booking.  Please give us a call on 01333 422418 if you experience any problems.

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